Yes, but patient satisfaction is not solely tied to physicians. Experience with the front office and billing can have a big impact on patient satisfaction, as well. Agree with other comments re: patient edge cases, too.
We're All In This Together - 7 years ago
Everyone should be held accountable for patient satisfaction results
Demo Chic - 7 years ago
Physicians need to receive patient satisfaction data so they can understand areas where they can improve. But their compensation shouldn't be based on it - I agree with the previous commenter, there are too many patients who give low satisfaction scores for reasons beyond the physician's control. Additionally, pursuit of good patient sat scores leads providers to deliver inappropriate treatments simply because the patients want it - just as antibiotics for viral illnesses. I see a lot of prescription meds given so patients can submit to insurance when really OTC meds would suffice, which increases costs. It's a catch 22.
meltoots - 7 years ago
Should they be held accountable because the bypass patient did not get a corned beef sandwich or enough salt in their food? that happens.
When the patient refuses to get out of bed because they dont want to, but we want them out of bed, make it very clear why, they still complain, and give less stars, should we be penalized? That happens.
Should they be held accountable because they wanted high strength narcotics, but those were unnecessary for pain control. Remember heroin addicts leave pat sat surveys and they really want narcotics. This happens ALL the time.
Should teachers be rated by their students, and if the teacher gives no homework, and makes it a fun but non-learning environment, they students would rate them very high right? Most students would.
At some point you are not going to have any physicians left. Its time to let them be doctors, stop all the data entry, reporting, constant evaluating, constant MOC testing, and quadrupling down on burdens. Once the system breaks, and mark my words it is breaking, you will have hell to pay when their continues to be a massive shortage of MDs.
So I would NOT hold physicians accountable. They can look at results, but do not base pay or other stuff on it.
Cosmos - 7 years ago
Sounds good in theory, but aren't physicians already held accountable for so many other things? There are too many external factors that can impact satisfaction scores... why not let physicians focus on the important job of treating patients and meeting quality metrics instead.
Yes, but patient satisfaction is not solely tied to physicians. Experience with the front office and billing can have a big impact on patient satisfaction, as well. Agree with other comments re: patient edge cases, too.
Everyone should be held accountable for patient satisfaction results
Physicians need to receive patient satisfaction data so they can understand areas where they can improve. But their compensation shouldn't be based on it - I agree with the previous commenter, there are too many patients who give low satisfaction scores for reasons beyond the physician's control. Additionally, pursuit of good patient sat scores leads providers to deliver inappropriate treatments simply because the patients want it - just as antibiotics for viral illnesses. I see a lot of prescription meds given so patients can submit to insurance when really OTC meds would suffice, which increases costs. It's a catch 22.
Should they be held accountable because the bypass patient did not get a corned beef sandwich or enough salt in their food? that happens.
When the patient refuses to get out of bed because they dont want to, but we want them out of bed, make it very clear why, they still complain, and give less stars, should we be penalized? That happens.
Should they be held accountable because they wanted high strength narcotics, but those were unnecessary for pain control. Remember heroin addicts leave pat sat surveys and they really want narcotics. This happens ALL the time.
Should teachers be rated by their students, and if the teacher gives no homework, and makes it a fun but non-learning environment, they students would rate them very high right? Most students would.
At some point you are not going to have any physicians left. Its time to let them be doctors, stop all the data entry, reporting, constant evaluating, constant MOC testing, and quadrupling down on burdens. Once the system breaks, and mark my words it is breaking, you will have hell to pay when their continues to be a massive shortage of MDs.
So I would NOT hold physicians accountable. They can look at results, but do not base pay or other stuff on it.
Sounds good in theory, but aren't physicians already held accountable for so many other things? There are too many external factors that can impact satisfaction scores... why not let physicians focus on the important job of treating patients and meeting quality metrics instead.