I would say: "Welcome to Ascension!"
I was curious as to how anybody could see this as a positive but perhaps there are a dozen or so smarter people out there who invested in Cerner stock as a hedge.
If the vendor is publicly traded or backed by an aggressive VC, then boosting profits, including reorganizing and cutting products and headcount, should be expected at some point. It is best to perform the vendor selection and contract writing with that in mind.
I would complain that now they were going to have fewer staffers busy correcting all the obvious and glaring design and programming errors in their software. Oh, wait.....
The intent is for the customer to see higher service costs and reduced service levels but remain a loyal customer.
You can not balance you books on the back of the people