Give others the chance to vote.
Share this poll, because the more votes the better.
Create your own.
Opinions! We all have them. Find out what people really think with polls and surveys from Crowdsignal.
closed
Share this poll, because the more votes the better.
Opinions! We all have them. Find out what people really think with polls and surveys from Crowdsignal.
It's a good question. All these measures are important and have their place in ensuring your customer service operation is running efficiently. It's very important, with averages, to look at the patterns of actual data, and the minimum and maximums as averages can hide some really critical insights into your service performance.
In terms of "most important", I've gone for those directly measuring the customer's experience - but you can't work on these without understanding some of the other measures that help you diagnose areas of service weakness and opportunities to improve.