My provider definitely provides services that makes me feel cared for. The rest of the healthcare process does not. In my most recent annual checkup, a lab test was ordered as a preventive measure that should have been covered. The lab test was performed at a hospital but insurance denied it as unnecessary. I was told to talk to the provider to look at recoding it. The provider had left the practice and I couldn't get any response. I started getting calls from the hospital because I was going to be sent to collections. Luckily, I know the right people to get it resolved. I feel for patients without the knowledge or connections to navigate our overly complicated procedures.
My Primary Care Physician makes me feel very "cared for", in that she's willing to have an intelligent conversation with me about how I want to manage my health. The team Cerebus who work the front desk and guards access to that PCP, not so much.
While the providers and staff verbally might have expressed nterest in me as a patient, their actions and attention displayed far more concern about attending to their system responsibilities to meet process needs of the all-powerful "workflow."
I definitely feel like both my Doctor and his PA care about my wellbeing after every visit :)