Actually working on changing dentists right now because of the amount of chatter between the doctor and his staff about political things, and his backward views on the role of women in the home and community. I don't need my doctors to be aligned to my politics, but I also don't want to be forced to listen to things I don't agree with while there are hands and sharp instruments in my mouth.
DrShowoff - 2 months ago
I changed my provider after 15 years. Prescriptions were just too hard, and the billing was never right. Moreover, he was in the room with me under 5 minutes....I get it, Doc, Im a reimbursable number, but can we fake it for a sec....?
I found a new provider - after I saw an article about him practicing with a particular community here in Nash. I looked him up, read his social media background and his white papers. He's absolutely great. He's the ONLY provider Ive ever had that asked me if I do drugs and about my sexual health.
A Nony Mouse - 2 months ago
Front office and back office (business AND clinical) can make or break an ongoing relationship with a provider! Have "jumped ship" several times over this.
During a recent follow-up with a hard-to-get-scheduled provider recently, we talked about recent struggles with referrals and results. He shared his cell as a way to fix the problem. Clearly unsustainable - more a reflection on his inability to influence his own leadership team to fix the problem.
--Mouse
OldHealthcareHacker - 2 months ago
I changed both my PCP and my ENT to independent practices because it was so difficult to get access at the previous offices, getting prescription refills was slow and painful, etc. It used to be a 6 month wait for an ENT appointment! Now I can get in on one day's notice, the staff are so much nicer and more helpful, i get called with lab results. It costs a little more but it's worth it..
Dan - 2 months ago
I changed PCP about two years ago to an independent practice, shifting away from a regional system in my area. The regional was difficult to manage; I did not seem to have any sense of who I was as a person or patient, and I didn't seem to be able to drop a bill within 12 months for basic lab panels. The independent practice doesn't have all the facilities and amenities; they can be a little slow to post lab results. However, when I need to be seen, they make it happen. The staff smiles and laughs, and they know who I am. And BTW, the doctor takes her time, listens to my concerns, is patient with my questions, and provides options to care. I have never looked back.
Nael Hafez - 2 months ago
I was lucky to find a PCP willing to accept a new patient. Even if I wanted to change, there would be no where for me to go, other than the ED of course!
Health Tech Veteran - 2 months ago
My son’s pediatrician is a Community Connect user of my former employer’s Epic instance. The practice doesn’t use online scheduling or bill pay via MyChart despite it being offered, which is super frustrating. My husband and I keep saying that our son’s amazing pediatrician is the only reason we stay with that practice. If she ever left, we’d ditch the practice in a heartbeat.
Nick Bennett - 2 months ago
Recently having a child diagnosed with a life long condition (Type 1 Diabetes) and how this now changes her life and ours, we are blessed to live near amazing medical facilities and practitioners. However, the experience and billing has been eye opening. 23 years healthcare veteran and I am astounded what others have to go through. There is so much room for improvement on so many levels.
Kay - 2 months ago
I actually did change primary care offices because of staff behavior and poor handling of patient information.
Actually working on changing dentists right now because of the amount of chatter between the doctor and his staff about political things, and his backward views on the role of women in the home and community. I don't need my doctors to be aligned to my politics, but I also don't want to be forced to listen to things I don't agree with while there are hands and sharp instruments in my mouth.
I changed my provider after 15 years. Prescriptions were just too hard, and the billing was never right. Moreover, he was in the room with me under 5 minutes....I get it, Doc, Im a reimbursable number, but can we fake it for a sec....?
I found a new provider - after I saw an article about him practicing with a particular community here in Nash. I looked him up, read his social media background and his white papers. He's absolutely great. He's the ONLY provider Ive ever had that asked me if I do drugs and about my sexual health.
Front office and back office (business AND clinical) can make or break an ongoing relationship with a provider! Have "jumped ship" several times over this.
During a recent follow-up with a hard-to-get-scheduled provider recently, we talked about recent struggles with referrals and results. He shared his cell as a way to fix the problem. Clearly unsustainable - more a reflection on his inability to influence his own leadership team to fix the problem.
--Mouse
I changed both my PCP and my ENT to independent practices because it was so difficult to get access at the previous offices, getting prescription refills was slow and painful, etc. It used to be a 6 month wait for an ENT appointment! Now I can get in on one day's notice, the staff are so much nicer and more helpful, i get called with lab results. It costs a little more but it's worth it..
I changed PCP about two years ago to an independent practice, shifting away from a regional system in my area. The regional was difficult to manage; I did not seem to have any sense of who I was as a person or patient, and I didn't seem to be able to drop a bill within 12 months for basic lab panels. The independent practice doesn't have all the facilities and amenities; they can be a little slow to post lab results. However, when I need to be seen, they make it happen. The staff smiles and laughs, and they know who I am. And BTW, the doctor takes her time, listens to my concerns, is patient with my questions, and provides options to care. I have never looked back.
I was lucky to find a PCP willing to accept a new patient. Even if I wanted to change, there would be no where for me to go, other than the ED of course!
My son’s pediatrician is a Community Connect user of my former employer’s Epic instance. The practice doesn’t use online scheduling or bill pay via MyChart despite it being offered, which is super frustrating. My husband and I keep saying that our son’s amazing pediatrician is the only reason we stay with that practice. If she ever left, we’d ditch the practice in a heartbeat.
Recently having a child diagnosed with a life long condition (Type 1 Diabetes) and how this now changes her life and ours, we are blessed to live near amazing medical facilities and practitioners. However, the experience and billing has been eye opening. 23 years healthcare veteran and I am astounded what others have to go through. There is so much room for improvement on so many levels.
I actually did change primary care offices because of staff behavior and poor handling of patient information.