When a company provides you bad customer service over the phone, which of these problems do you think are most important (you may choose more than one):

The person you spoke to was rude or unprofessional 8% (385 votes)
You're forced to go through repetitive or irrelevant steps to get help 11% (535 votes)
The self-service system was difficult or impossible to use 6% (276 votes)
The quality of the service is inconsistent, and you never know if you will get good or bad service 6% (277 votes)
The person you spoke to was incompetent, or wasn't trained properly 11% (506 votes)
The company refused to admit making a mistake, even when there's obviously a problem 8% (399 votes)
You had to wait too long to talk to a person 7% (326 votes)
When you have to call more than once for the same problem, you have to start over from the beginning each time. The company doesn't keep good enough records of your earlier calls. 12% (576 votes)
The person you spoke to didn't have the authority to help you 7% (309 votes)
The company made it difficult to find the right options to be transferred to a person 7% (328 votes)
The customer service representative won't transfer you to a supervisor when asked 7% (312 votes)
The company doesn't do things it promised to do, like fix a problem, issue a credit, follow up with you, etc. 11% (524 votes)

Total Votes: 4,753

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