Please identify what are the most important items you think your CRM package should offer. (choose your top 10)

Consilidate data 6% (9 votes)
Raise customer satisfaction. 8% (12 votes)
Increase customer retention and reduce marketing expense. 7% (11 votes)
Improve targeted marketing efforts of customers and prospects 5% (8 votes)
Periodically survey customers satisfaction with sales and service. 6% (10 votes)
Provide immediate insight into prospect and customer leads originating from any channel. 4% (7 votes)
Provide deep visibility into the sales pipeline and opportunity details which quickly produce accurate sales forecasts. 3% (5 votes)
Allow for a consistent, informed and personalised customer communication approach, ie. automated emails relevant to the specific customers. 5% (8 votes)
Give sales people and everyone in your business access to a consolidated view of the customer across your organization 5% (8 votes)
Encourage, enforce and track best-practice sales methodologies you want in your sales teams 3% (5 votes)
Encourage, enforce and track best-practice service methodologies you want in your customer service and support teams 5% (8 votes)
Monitor and map effectiveness of automated sales and marketing activities 2% (3 votes)
Streamline and automate those customer activities that can go online, ie. confirmation emails, automatic emails sent out at periodic intervals for things like renewals 8% (13 votes)
Map work in progress with clients and staff allocated to client projects 5% (8 votes)
Have the ability to integrate with your website and keep track of web activity 4% (7 votes)
Support your entire frontline sales and sales lead management team with the right information they need to quickly and efficiently 4% (6 votes)
Deliver knowledge at the point of action 4% (6 votes)
Keep vital customer data in the business whether the sales person stays of leaves thus creating a valuable company asset 6% (9 votes)
Provide sales quotes 3% (4 votes)
Provide sales Invoices 3% (4 votes)
Provide support and help desk functions 4% (7 votes)

Total Votes: 158

See this poll on: https://poll.fm/6164344/embed

Please identify what are the most important items you think your CRM package should offer. (choose your top 10)

Give others the chance to vote.

Create your own.