Should agents charge their customers for consulting/support?

Yes. Advising and supporting costs the agent, so it’s necessary to recoup the expense. 6%

No. Carriers pay agents’ commissions so they provide the advice/support for free. 23%

Yes. There is value in advice and support, so agents need to charge for their expertise. 58%

No. Customers aren’t willing to pay for advice/support so there’s no point in upsetting their expectations. 13%

Give others the chance to vote.