When my GTS 250 IE needed a new fuel pump I had to find out from Modern Vespa forum, nobody contacted me, nobody said a word,everybody kept quiet that my Vespa had a defective fuel pump. Of course when I bought my Vespa I got all kinds of letters from PIaggio thanking me for buying the Vespa and so forth and so on. But when it was time for a recall for a $500 fuel pump nobody even knew I existed from PIaggio. A defective fuel pump that could have left stranded Hundreds of miles from home and I would've had to pay an outrageous price to have my bike towed back home just to find out it was a fuel pump that should've been recall. That is despicable customer appreciation.