Unfortunately too many customers leave no tip after a PDE (positive dining experience) caring not a wit that servers are earning less than minimum wage.
Having lived in places where tipping is not required, I can see a marked difference in service. Where tips are not required, servers are distant, disinterested in customer service, and can ruin an otherwise pleasant evening. It seems the issue isn't whether people tip, but rather how the tip is distributed/portioned out for those who work front of house and back of house. It strikes me that it is the responsibility of the business owner to figure that out and leave it to the customer to determine whether they have received good service or not.
The UK and Australia have been doing this for years, because they have a $25/hr. min. All you have to do is go there and see how little the servers care about their service since they are not working for tips. I want to be able to reward good service if warranted, and acknowledge it by not tipping if it is not warranted. I also don't think servers should be held accountable for bad food or food preparation and should be judged on their own merit. For good service, I leave 20%. I do not think this trend will serve the industry or customers well
So long Earl's....nice knowin' ya'!
Absolutely won't be returning to any Earls now. Thought you would have learned from your beef decision , hbut now you want us to help you pay your employees. I decide if I want to tip!
I will not eat an an establishment that enforces such a surcharge! If I tip, it is because I liked the service I received! Values that are not being passed on to the younger generation! You obviously do not require my patronage!
There is no way any business is going to force me to tip...there are many, many restaurants to choose from. I always leave a tip and it will vary in amount based on the service and food quality...
Bad idea.....Earl's will start to lose momey now because of this. What if the service is bad? Do I still have to pay the 16% tip that's BS. Start treating your employees that work so hard in this industry BETTER and you will get more out of them and create happier returning happier customers. Trust in your staff that is the key!
I will not support a restaurant that imposes a mandatory tip. Tipping is for re-warding servers for good service. I'm not going to reward someone for poor service or be subsidizing salaries that the company should be paying its employees!
Sorry, a tip is a tip. If the service is bad I tip 0-10%. If is excellent I tip 10-20%. I will not utilize Earls, as there are many other good restaurants that don't ram this down your throat. Shame on you!
I recently had bad service in a group setting where there was a minimum 15 percent tip added on the bill. The service deserved none; It was that bad. That mandatory amount sealed the deal; i wont be back again.
It should be my choice to tip or not. What is the incentive for good customer service. If you have an okay server they get compensated for an exceptional server.
Guess I won't be eating at Earls anymore!
Like to know that 16% include EI, CPP, WC etc. If so, they break it down for us. If not, who is responsible to that add-on.
Bone head move, No, I decide how much to give it is MY money. This is just as stupid a move as getting rid of Alberta Beef. Does anyone at this company actually know what to do, Now I have more reasons to take my business elsewhere!
If you want to provide higher compensation, do so. Don't charge customers more money to pay your employees more. make the right decision and compensate them appropriately