I think servers should be paid a decent wage, and the food should be priced accordingly so the employer can do that.
Including an automatic 16% tip is basically the same thing as raising all prices by 16%. Since I nearly always tip 15% anyway, I'm okay with that.
Some people are concerned about the ability to reward good service or let it be known when things aren't right. If the food or service at a restaurant is consistently poor, I'll just stop going there. So it's in the best interest of the staff to keep customers happy. Bad restaurants will simply go out of business and often will be replaced with new management, new staff, or whatever is necessary to meet customers' expectations.
Dolores van Ree - 8 years ago
Another good reason to never go to Earls!! What a bunch of militant BS!! Demanding a tip- in a gratuity 16% tax !! A Gratuity tax is for big events like weddings ect not a restaurant meal. First and foremost "Tipping is based on service". The hostess/server become the gauge by which a tip amount is considered, attentiveness, time it takes to get food and quality of the meal, cleanliness of the restaurant as well the washrooms, interaction of staff with each other and customers. If they take away the customer’s choice to tip and go to a "no tip system" then I personally will be very selective on where I dine and would certainly not return to a restaurant should I have a bad dining experience knowing that I was charged a fee for a service that I was not happy. How much is the Earls and manager going to pocket ? How is the division of the tip to hostess/server, busing staff, kitchen staff?? When it is all divided out the server will get less tip money!! I always tip well; I will NOT be told how much I am tipping in a restaurant. So now they can give shitty service and still get s tip! No thanks NOT from me!! Earls if you want your servers to get more money, pay them a decent wage. Do not expect your customers to pay your workers wages for you, that is the restaurants job. Charge more for your foods if you so choose. I for one will not ever visit that restaurant and I urge all others to do the same. Maybe if customers stopped going there they might reverse their money grab decision. EARLS just doesn't know when to quit with the BS!
thomas - 8 years ago
First the halal meat thing, saying Canada's beef is not upto snuff and they're importing beef from the US.
Now Earls deflects the truth by saying "no tipping" and instead includes a new 16% tax on my dining experience, regardless of whether I'm happy with the food/service?! Thank God I no longer eat at that horrible restaurant chain - I will be spreading this around my friends and family, but of course very few of them eat at Earls anymore after the beef issue. Maybe it's time for Earls to move to the States and get out of Canada, I personally do not agree with their agenda to screw the average Canadian!
Steve - 8 years ago
First and foremost "Tipping is based on service", probably varies based on the amount of money one makes, and then the list starts. The hostess,server become the gauge by which a tip amount is considered, attentiveness, time it takes to get food and quality of the meal, cleanliness of the restaurant as well the washrooms, interaction of staff with each other and customers. Yes there is a manager, not always evident, busing staff, kitchen staff and every one of them hopes that the other does their job so that the customer experience will lead to a decent tip.
If they take away the customer’s choice to tip and go to a "no tip system" then I personally will be very selective on where I dine and would certainly not return to a restaurant should I have a bad dining experience knowing that I was charged a fee for a service that I was not happy with... people need to speak out now on this. Hospitality fees (revenue generators) also need to be clearly displayed and explained at the door of these facilities and be printed on menus.
Barry - 8 years ago
I'm sorry but there is no way in hell that I will pay 16% ever for service at a restaurant. I pay what I believe the server deserves and not a cent more. To try to force someone to pay for possibly lousy service or lousy food is not right by any means. You want your servers to get more money then pay them a decent wage. Do not expect your customers to pay your workers wages for you, that's the restaurants job. Charge more for your foods if you so choose. I for one will not ever visit that restaurant and I urge all others to do the same. Maybe if customers stopped going there they might reverse their money grab decision.
Jim Vincent - 8 years ago
How much is the manager going to pocket?
Does 16% work fine for everyone on that bottle a expensive wine (three times the price of store bought)?
What about that expensive steak- 16% ...
If you put up with mediocre to bad service you pay the same regardless (all servers are in the same situation- why should I be better? I get the same tip money anyways).
Earls need to get with the times, remember the Alberta Beef problem? This is Alberta not New York; do they really want to reduce their popularity any more? Maybe go back to BC!!!
JB - 8 years ago
While I do not like the idea of being placed in the uncomfortable experience of subsidizing bad employers poor remuneration practices or an employees general lack of ambition...I do not like the idea entirely of getting away from the tipping model.
It gives me a voice. It gives me some control/power over my dining experience. The server knows if they want a good tip, they gotta kiss some ass.
That said, in a way it is also good to get rid of tipping as I can assure you, only a fraction of every dollar is ever claimed in taxes (yet Earls and the like employ some of the most socialist people out there with some of the strongest expectations and demands of society out there which dollar for dollar....they can never back up!).
My thoughts....if you want to ensure it is distributed fairly....make tipping an electronic means only. Not cash. Then it is completely trackable, easily divvied up, taxable.....and still ensures the customer a little control over their experience.
That said, Earls has shown once again what they are all about so to them I say, adios!
Nathan - 8 years ago
I am a plumber who offers a service. I do not expect to get a tip for my work. I get a wage for my job. You want to have a higher cost employee than raise there wage and not be so cheap. Than the menu goes up in price and so be it. If the server does not do there job get rid of them. We should raise the min wage on servers in a restaurant why not 16%. I believe than it makes the restaurant owner more accountable for the quality of service. If you want people coming back than have better emlpoyees.
I think servers should be paid a decent wage, and the food should be priced accordingly so the employer can do that.
Including an automatic 16% tip is basically the same thing as raising all prices by 16%. Since I nearly always tip 15% anyway, I'm okay with that.
Some people are concerned about the ability to reward good service or let it be known when things aren't right. If the food or service at a restaurant is consistently poor, I'll just stop going there. So it's in the best interest of the staff to keep customers happy. Bad restaurants will simply go out of business and often will be replaced with new management, new staff, or whatever is necessary to meet customers' expectations.
Another good reason to never go to Earls!! What a bunch of militant BS!! Demanding a tip- in a gratuity 16% tax !! A Gratuity tax is for big events like weddings ect not a restaurant meal. First and foremost "Tipping is based on service". The hostess/server become the gauge by which a tip amount is considered, attentiveness, time it takes to get food and quality of the meal, cleanliness of the restaurant as well the washrooms, interaction of staff with each other and customers. If they take away the customer’s choice to tip and go to a "no tip system" then I personally will be very selective on where I dine and would certainly not return to a restaurant should I have a bad dining experience knowing that I was charged a fee for a service that I was not happy. How much is the Earls and manager going to pocket ? How is the division of the tip to hostess/server, busing staff, kitchen staff?? When it is all divided out the server will get less tip money!! I always tip well; I will NOT be told how much I am tipping in a restaurant. So now they can give shitty service and still get s tip! No thanks NOT from me!! Earls if you want your servers to get more money, pay them a decent wage. Do not expect your customers to pay your workers wages for you, that is the restaurants job. Charge more for your foods if you so choose. I for one will not ever visit that restaurant and I urge all others to do the same. Maybe if customers stopped going there they might reverse their money grab decision. EARLS just doesn't know when to quit with the BS!
First the halal meat thing, saying Canada's beef is not upto snuff and they're importing beef from the US.
Now Earls deflects the truth by saying "no tipping" and instead includes a new 16% tax on my dining experience, regardless of whether I'm happy with the food/service?! Thank God I no longer eat at that horrible restaurant chain - I will be spreading this around my friends and family, but of course very few of them eat at Earls anymore after the beef issue. Maybe it's time for Earls to move to the States and get out of Canada, I personally do not agree with their agenda to screw the average Canadian!
First and foremost "Tipping is based on service", probably varies based on the amount of money one makes, and then the list starts. The hostess,server become the gauge by which a tip amount is considered, attentiveness, time it takes to get food and quality of the meal, cleanliness of the restaurant as well the washrooms, interaction of staff with each other and customers. Yes there is a manager, not always evident, busing staff, kitchen staff and every one of them hopes that the other does their job so that the customer experience will lead to a decent tip.
If they take away the customer’s choice to tip and go to a "no tip system" then I personally will be very selective on where I dine and would certainly not return to a restaurant should I have a bad dining experience knowing that I was charged a fee for a service that I was not happy with... people need to speak out now on this. Hospitality fees (revenue generators) also need to be clearly displayed and explained at the door of these facilities and be printed on menus.
I'm sorry but there is no way in hell that I will pay 16% ever for service at a restaurant. I pay what I believe the server deserves and not a cent more. To try to force someone to pay for possibly lousy service or lousy food is not right by any means. You want your servers to get more money then pay them a decent wage. Do not expect your customers to pay your workers wages for you, that's the restaurants job. Charge more for your foods if you so choose. I for one will not ever visit that restaurant and I urge all others to do the same. Maybe if customers stopped going there they might reverse their money grab decision.
How much is the manager going to pocket?
Does 16% work fine for everyone on that bottle a expensive wine (three times the price of store bought)?
What about that expensive steak- 16% ...
If you put up with mediocre to bad service you pay the same regardless (all servers are in the same situation- why should I be better? I get the same tip money anyways).
Earls need to get with the times, remember the Alberta Beef problem? This is Alberta not New York; do they really want to reduce their popularity any more? Maybe go back to BC!!!
While I do not like the idea of being placed in the uncomfortable experience of subsidizing bad employers poor remuneration practices or an employees general lack of ambition...I do not like the idea entirely of getting away from the tipping model.
It gives me a voice. It gives me some control/power over my dining experience. The server knows if they want a good tip, they gotta kiss some ass.
That said, in a way it is also good to get rid of tipping as I can assure you, only a fraction of every dollar is ever claimed in taxes (yet Earls and the like employ some of the most socialist people out there with some of the strongest expectations and demands of society out there which dollar for dollar....they can never back up!).
My thoughts....if you want to ensure it is distributed fairly....make tipping an electronic means only. Not cash. Then it is completely trackable, easily divvied up, taxable.....and still ensures the customer a little control over their experience.
That said, Earls has shown once again what they are all about so to them I say, adios!
I am a plumber who offers a service. I do not expect to get a tip for my work. I get a wage for my job. You want to have a higher cost employee than raise there wage and not be so cheap. Than the menu goes up in price and so be it. If the server does not do there job get rid of them. We should raise the min wage on servers in a restaurant why not 16%. I believe than it makes the restaurant owner more accountable for the quality of service. If you want people coming back than have better emlpoyees.