We do have a written policy and we keep it up to date. Sometimes there's an unwritten procedure that we follow that is rarely questioned, but if it becomes an issue we'll add it to the written policy. This is provided to all new customers, it gets mailed to all customers once a year, and it's posted on our website.
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We have our policy "Rules & Regulations" we give a copy to each new customer that signs up for service.
We do have a written policy and we keep it up to date. Sometimes there's an unwritten procedure that we follow that is rarely questioned, but if it becomes an issue we'll add it to the written policy. This is provided to all new customers, it gets mailed to all customers once a year, and it's posted on our website.