Plans & Pricing
1. In your opinion, where do you see most value from VoC to your business (top 3)?
It identifies new opportunities for the business to exploit
It provides insight into cause/effect of customer experience issues
It validates size and shape of customer experience issues
It is a leading indicator for resource/ investment decision making within the business
It provides a measure on overall/touch-point customer performance (CSAT, CE, TRIM, EXQ, NPS etc.)
It provides a tracking mechanic to support regulatory requirements
Posted 3 years.
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