Plans & Pricing
3. Which are the top 5 VoC areas you will be prioritising in 2017?
Broadening the customer types included in feedback
Continuing to establishing/set up the VoC programme
Improving the way in which outputs are translated/applied by the business
Reducing the cost of customer feedback
Rationalising the collection points included in feedback
Socialising value of VoC within business
Strengthening/training the team
Decentralising VoC ownership to various business units
Focus on improving vendor relationship
Linking feedback to existing business intelligence
Improving the sentiment analysis/verbatim accuracy
Improving the reporting capability/style/distribution
Broadening the collection points included in feedback
Correlating current customer performance to profitability
Collating evidence of the impact of VoC insights on business improvements
Posted 3 years.
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