Plans & Pricing
4. At an industry level, which areas of VoC do you anticipate innovations will be seen in 2017?
Innovative data collection approaches
Commercialising value of customer feedback to business
Dynamic learning questionnaire design
Reporting/ presentation formats (e.g. customer videos, live feed to customer)
New data sources included in VoC feedback (e.g. heart rate, eye tracking, geo-location)
Connecting customer and employee feedback
Contextual (e.g. current relationship of customer with you) single view recognition in feedback set-up/style
Feedback incentives programmes
Language, sentiment, regional, slang sentiment analysis
Posted 3 years.
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