How do you handle temporarily inactive accounts? (poll 9762091)

How do you handle temporarily inactive accounts?

We continue to bill the customer the base charge while the account is inactive

We charge both a turn-off and turn-on fee for temporarily inactive accounts

We charge a turn-off fee to make the account inactive

We charge a turn-on fee to reactivate the account

We don't charge anything for temporarily inactive accounts

Vote View Results

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Patrick Tupper - 7 years ago

Regarding temporarily inactive accounts... we stop billing the customer if we turn the service off. We don't charge a service charge to turn the service off or back on.